Terms & Conditions
LAST UPDATED 09 February 2022
All terms and conditions apply to any appointment, agreed activity or signed letter of agreement, paid or unpaid that the client and the company ‘Ridiona’ engage on.
‘Ridiona’ provides personal coaching for clients that reach out and require technical support and guidance to live a healthier life in mind body and soul.
Personal Coaching is a tailored approach that the Coach with their expertise and the client with their expressed goals and needs agree to follow for a period of time until the desired change is achieved upon joint consensus.
This type of personal coaching process includes but is not limited to, tailored personalised meal plans, tailored workout programmes, mindset and spiritual sessions as well as monitoring and review sessions. It is a process that guides, inspires and tracks the client’s progress and growth towards their desired goals.
‘Ridiona’ company and its services is represented by the founder and coach Ridiona Stana, hereafter referred as the Coach. The client is the receiver of the services, including any 3rd party entity that pays or administrates the service.
1. The Client is responsible for creating, maintaining and implementing their own physical, mental and emotional well-being, decisions, actions and results in any area of the clients life. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands that healthy living coaching is not psychological therapy and does not substitute for therapy or medical interventions if needed, and does not prevent, cure, or treat any mental disorder or medical condition.
2. The Client understands that the nutrition coaching is not to be used as substitute for medical advice or other qualified professionals. The Client understands that all decisions are exclusively theirs and acknowledge that any and all decisions and actions are exclusively the Client’s responsibility. The client understands that is their responsibility to conduct an allergies and intolerances test and provide the results to the coach before implementing a meal plan.
3. The Client understands that workout/fitness coaching is not to be used as a substitute for any physical medical situation and will seek independent professional guidance for medical conditions if needed. It is the responsibility of the client to inform the coach if they suffer from any medical condition, if they are pregnant, if they have an injury or any other short term or long term physical condition. The client informs the coach during the discovery calls and before the engagement in a tailored workout plan.
4. The client understands that mindset and spirituality coaching is not to be a substitute for any mental and faith condition. If Client is currently under the care of a mental health professional, the Client will inform the mental health care provider of the coaching engagement and will let the coach know that he they also work with a mental health professional.
5. Cancelation: The Client and Coach agree to provide at least one business day’s notice (24h) in cases where a session must be rescheduled. In cases where the notice period is not honored the fee paid for the unattended session will be forfeited and cannot be carried over to future sessions. Cancelation of the whole purchased package is not possible, except for major natural disaster or personal health events. In the latest cases an assessment and decision on the potential to carry forward the purchased package takes place.
6. Confidentiality: Confidentiality between the Client and the Coach shall remain respected at all times, except for success stories agreed to be shared with the consent of the client. Even upon consent, clients can choose to still remain anonymous and have their face covered, and name not disclosed.
7. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.
8. The Client agrees that during the term of this Agreement, and at all times thereafter, they shall not disclose, communicate or use for the direct or indirect benefit of any person, firm, association or company, any information regarding the coaching methods, policies, procedures, techniques, tools used, personalized plans or other knowledge or processes used or developed by the Coach prior to or during the coaching. All tools used by Ridiona remain property of Ridiona and are not for share and circulation publicly or non-publicly between client’s circles.
9. Should any of the Client become involved in unethical situations during the course of the coaching relationship these will be discussed and reviewed in an appropriate and responsible manner. Should they not be resolved the coaching relationship may be dissolved at the discretion of the coach (e.g. illegal activity on the part of the client, conflicts of interest, harassment, or other matters of professional ethical nature).
10. Data Integrity: The Coach will protect all confidential Client data with the same degree of care that is used to protect her own information of similar nature. The Coach cannot be held responsible for disclosure of data or breach of confidential information through data hacking, theft, or other illegal activity of a third party.
11. Termination: Either the Client or the Coach may terminate this agreement at any time with two (2) weeks written notice. The balance of any unused coaching fees will not be refunded if the client terminates the agreement. If the coach terminates the agreement, the coach will refund any unused sessions.
12. Limited Liability: Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Not withstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.
13. All payments are non-refundable.
This agreement is governed by and shall be construed in accordance with Dutch law and the courts of Amsterdam shall have exclusive jurisdiction to adjudicate any dispute hereunder.
Should a dispute arises in association with this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not resolved between the Coach and Client the two parties agree to resolve the dispute through formal mediation as governed under Dutch law.
Should any individual provision within this Agreement prove to be ineffective, either in full or in part, this will not affect the validity of the remaining provisions.